LAWN MEDICAL CENTRE – NOTICE TO ALL PATIENTS
WE ARE HERE TO HELP
As a GP Practice we are still operating under the conditions of the Covid Pandemic, as such the NHS recommends that we telephone triage every patient that requires advice from a Doctor, Nurse or other Health Care Professional. This is not a decision made by the receptionist but by the partners.
Once the telephone triage has been carried out the GP or Nurse may ask the patient to come into the practice for a face-to-face appointment. Due to infection control and social distancing measures we can only accept patients in to the practice who have a pre-booked appointment.
We are keen, as we are sure our patients are too, to avoid transmission of any infection and to ensure social distancing is complied with we closely monitor how many patients are in the building at any one time.
As a practice we have NEVER closed our doors at any time during the pandemic but have operated under the rules laid down by NHS England, many of these are law and we have to comply with them.
We know that these measures are frustrating for you and they are equally as frustrating for us. As a practice and across the NHS we are facing unprecedented demand with a huge increase in the number of calls we are receiving as well as the need to monitor our patients with chronic illnesses, some of which was not possible at the height of the pandemic.
Our reception team are fielding as many calls as they possibly can and are acting on the instructions of the GP Partners and we ask that you act in a polite manner when speaking to them. Any patient found to be rude or using abusive or threatening language will be immediately removed from the practice list and asked to register elsewhere. This is not a situation any of us wants to find ourselves in and we therefore ask for your patience and understanding.
We all look forward to easing of lockdown measures in the near future when we will be able to see more of you in the practice.
Thank you for your understanding
DR FRAN KILLICK DR MARK BOOTHMAN DR GLORIA TU (LAWN GP PARTNERS)