We are expecting delivery of our Flu vaccines towards the end of September and we will be contacting all eligible patients – please do not ring the surgery unless you have not been contacted by 1st October

Thank you for your understanding

We have been informed that there is a national shortage of blood bottles within the UK. All UK GP practices are affected and we are taking urgent steps alongside our hospitals to prioritise their use. This means we are taking appointments for URGENT blood tests only.
We have been given national guidance on how to manage this shortage and this will take IMMEDIATE effect. As a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests. If you already have a routine or non-urgent blood test booked in, we will be in touch shortly to cancel your appointment.

Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.
Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.

These changes are likely to be in place for at least 4 weeks. We will continue to update you via our website as to any changes to our national situation. We fully understand the frustration this is likely to cause and apologise for any inconvenience.

Lawn Medical Centre is now part of the Covid Vaccination National Booking Service, this is the only way you can book for your Covid Vaccination, please DO NOT ring the practice.

For any information about the Covid Vaccination Programme please call the Vaccination Centre on 119 or check the NHS Website

LAWN MEDICAL CENTRE – NOTICE TO ALL PATIENTS

WE ARE HERE TO HELP

As a GP Practice we are still operating under the conditions of the Covid Pandemic, as such the NHS recommends that we telephone triage every patient that requires advice from a Doctor, Nurse or other Health Care Professional. This is not a decision made by the receptionist but by the partners.

Once the telephone triage has been carried out the GP or Nurse may ask the patient to come into the practice for a face-to-face appointment. Due to infection control and social distancing measures we can only accept patients in to the practice who have a pre-booked appointment.

We are keen, as we are sure our patients are too, to avoid transmission of any infection and to ensure social distancing is complied with we closely monitor how many patients are in the building at any one time.

As a practice we have NEVER closed our doors at any time during the pandemic but have operated under the rules laid down by NHS England, many of these are law and we have to comply with them.

We know that these measures are frustrating for you and they are equally as frustrating for us. As a practice and across the NHS we are facing unprecedented demand with a huge increase in the number of calls we are receiving as well as the need to monitor our patients with chronic illnesses, some of which was not possible at the height of the pandemic.

Our reception team are fielding as many calls as they possibly can and are acting on the instructions of the GP Partners and we ask that you act in a polite manner when speaking to them. Any patient found to be rude or using abusive or threatening language will be immediately removed from the practice list and asked to register elsewhere. This is not a situation any of us wants to find ourselves in and we therefore ask for your patience and understanding.

We all look forward to easing of lockdown measures in the near future when we will be able to see more of you in the practice.

Thank you for your understanding

DR FRAN KILLICK      DR MARK BOOTHMAN      DR GLORIA TU     (LAWN GP PARTNERS)